Lenovo Warranty Service Authorization (RWST016) Practice Exam 2026 - Free Practice Questions and Study Guide

The appropriate response in this scenario is to inform your friend you'll call back after work. This choice reflects professionalism and respect for the customer as you maintain focus on the repair task at hand. Handling personal calls during work hours can disrupt the flow of service and may project an image of inattentiveness to the customer.

By letting the caller know that you'll return the call after work, you ensure that the personal matter is acknowledged without interfering with your responsibilities. It exhibits good time management and prioritization, while still being courteous to your friend.

While immediately answering the call might seem convenient, it detracts attention from the repair process and could negatively impact customer service. Ignoring the call entirely could lead to missed communication that might be important, yet it is not considered a proactive approach. Asking the customer for permission to take the call could put them in an uncomfortable position, forcing them to accommodate your personal needs during their time. Thus, letting your friend know you'll reconnect later is the most balanced and professional response.