What does the term 'onsite service' refer to in Lenovo support?

What does the term 'onsite service' refer to in Lenovo support?

• A. A service provided only in repair centers
• B. A service option where a technician comes to the customer's location to perform repairs
• C. A warranty extension service
• D. A telephonic consultation service

Answer: (B)

The term 'onsite service' in Lenovo support specifically refers to a service option where a technician travels to the customer's location to perform necessary repairs. This arrangement is particularly beneficial for customers who may not have the ability to transport their device to a repair center or prefer the convenience of having repairs carried out at home or in their workplace. In contrast, other options such as services provided only in repair centers do not allow for the flexibility and convenience that onsite service offers. Warranty extension services typically involve extending the duration of coverage and do not pertain to the physical servicing of devices. Similarly, a telephonic consultation service involves remote assistance over the phone rather than the physical presence of a technician for hands-on repair work.

The term 'onsite service' in Lenovo support specifically refers to a service option where a technician travels to the customer's location to perform necessary repairs. This arrangement is particularly beneficial for customers who may not have the ability to transport their device to a repair center or prefer the convenience of having repairs carried out at home or in their workplace.

In contrast, other options such as services provided only in repair centers do not allow for the flexibility and convenience that onsite service offers. Warranty extension services typically involve extending the duration of coverage and do not pertain to the physical servicing of devices. Similarly, a telephonic consultation service involves remote assistance over the phone rather than the physical presence of a technician for hands-on repair work.